Privacy Policy

At Melbourne Explorer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

We collect information that you provide directly to us when using our services, including:

• Personal Information: This includes your name, email address, phone number, and other contact details that you provide when filling out our contact form or booking a tour.
• Communication Data: We keep records of our correspondence if you contact us for customer support or inquiries.
• Payment Information: When you make a purchase, our secure payment processors collect payment details. We do not store complete credit card information on our servers.
• Tour Preferences: Information about your travel interests, dietary requirements, accessibility needs, and other preferences you share to customize your experience.

We also automatically collect certain information when you visit our website:

• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and click patterns.
• Device Information: Data about the device you use to access our services, including IP address, browser type, operating system, and screen resolution.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our website.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, personalizing, and improving our services
• Processing and confirming tour bookings
• Communicating with you about your inquiries, bookings, and our services
• Sending you marketing communications, newsletters, and promotional offers (with your consent)
• Analyzing website usage to improve our content and user experience
• Protecting our rights, your safety, and the safety of others
• Complying with legal obligations

How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and customer support.
• Tour Partners: Local guides and tour operators who need your information to provide the services you've booked.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for marketing purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can ask us to delete your personal information in certain circumstances.
• Restriction: You can ask us to restrict the processing of your information.
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your information in certain circumstances.

To exercise these rights, please contact us using the details provided at the end of this policy.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings and other tools. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection in the countries in which we process it.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Melbourne Explorer
123 Flinders Lane
Melbourne VIC 3000
Australia
Email: privacy@melbourneexplorer.com
Phone: +61 3 9123 4567