Terms of Service
Last Updated: October 15, 2025
Welcome to Melbourne Explorer! These Terms of Service ("Terms") govern your use of the Melbourne Explorer website, services, and mobile applications (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
1. Use of the Service
Melbourne Explorer provides information, guides, and travel services related to tourism in Melbourne, Australia. Our content is designed to help visitors plan and enjoy their Melbourne experience. You agree to use the Service only for lawful purposes and in accordance with these Terms.
2. Account Registration
Some features of our Service may require you to register for an account. When you register, you must provide accurate and complete information and keep this information updated. You are responsible for safeguarding the password used to access the Service and for any activities or actions under your password. We encourage you to use a strong password and not share it with any third parties.
3. Booking and Payments
When booking tours, experiences, or accommodations through our Service:
- All payments are processed through secure third-party payment processors.
- Prices are listed in Australian Dollars (AUD) unless otherwise specified.
- Booking confirmations are sent via email after successful payment.
- Additional terms may apply for specific bookings, tours, or experiences. These will be communicated during the booking process.
4. Cancellation Policy
Our cancellation policy varies depending on the type of service booked:
- For city tours: Full refund if cancelled at least 48 hours in advance.
- For day trips: Full refund if cancelled at least 72 hours in advance.
- For custom itineraries: Refund policy will be specified in your booking confirmation.
- No refunds for cancellations due to factors outside our control (weather, transportation disruptions, etc.), though we will attempt to reschedule when possible.
5. User Content
Our Service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("User Content"). You are responsible for the User Content that you post, including its legality, reliability, and appropriateness.
By posting User Content, you grant Melbourne Explorer a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise use your User Content in connection with operating and providing the Service.
6. Intellectual Property
The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Melbourne Explorer and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Melbourne Explorer.
7. Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Melbourne Explorer. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Melbourne Explorer shall not be responsible or liable for any damage or loss caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.
8. Limitation of Liability
In no event shall Melbourne Explorer, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
9. Indemnification
You agree to defend, indemnify, and hold harmless Melbourne Explorer and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of your use and access of the Service, or your violation of these Terms.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Email: info@melbourneexplorer.com
Phone: +61 3 9123 4567
Address: 123 Flinders Lane, Melbourne VIC 3000